Course Outline

Course Outline

Human Resource Management for Non-HR Professionals

Ref No. Dates Venue Fee (US$)  
HR 006 23 - 27 Jun 2019 Dubai 4500 Register
HR 006 17 - 21 Nov 2019 Dubai 4500 Register

Human Resource Management for Non-HR Professionals


In the modern business world, non-HR professionals are required to share human management responsibilities in their organisations. They need to learn and apply critical human resource management (HRM) solutions to make more effective personnel decisions. As a result, they are engaged in the HRM processes and practices including recruitment & selection, training & development, performance management and handling grievances.

PROCLAD Academy’s Human Resource Management for Non-HR Professionals training course is intended to provide the participants with critical knowledge and skills in human resource management to help them lead their teams more effectively and confidently, improving the overall performance of their organisation and job satisfaction of the team members.

The key features of PROCLAD Academy’s Human Resource Management for Non-HR Professionals training course are:

  • Recruitment: Position Review, Interviewing Skills & Selection Techniques
  • Retention: Job Orientation, Induction & Recognition
  • Performance Management: Setting Expectations & Key Accountabilities
  • Training: Development & Provision of Effective Feedback
  • Handling Grievances & Problem Solving
Learning Objectives

By attending PROCLAD Academy’s highly interactive Human Resource Management for Non-HR Professionals training course, participants will be able to:

  • Identify and apply HR functions
  • Define the roles and responsibilities in recruitment and onboarding
  • Conduct effective performance appraisal
  • Ascertain and evaluate training needs
  • Handle employees grievances/complaints
Target Audience

PROCLAD Academy’s Human Resource Management for Non-HR Professionals training course is designed for:

  • Team Leaders and Supervisors
  • Line Managers
  • Department Heads
  • Anyone who wishes to gain knowledge and skills about the human resources functions and how to apply them effectively
Training Methodology

PROCLAD Academy’s practical and results-oriented Human Resource Management for Non-HR Professionals training course is based on adult learning concept. It incorporates short inspiring lectures with structured lessons from the learning manual, captivating PowerPoint slides with videos to enhance learning, ongoing discussions with action planning, ample time for Q&A, and training activities to reinforce key concepts within a fun learning environment. This training course will help participants to know their HR part to achieve the organisational goals through their team members.

Course Outline
  • What HR is about?
  • Human Resources Development and Evolution
  • Ally with HR department
  • Workforce planning
  • Attracting the right talent through referrals
  • Building a job profile
  • Interviewing skills
  • Preparing assessments
  • Selection techniques
  • Onboarding – job orientation
  • Does induction mean orientation or is there a difference?
  • Benefits of induction and orientation to employees and organisations
  • First day on the job
  • Induction content
  • Values, culture and code of conduct
  • Evaluating effectiveness of onboarding
  • Definition of performance management
  • Overview of the annual performance cycle
  • Mistakes in performance management
  • Employee assessment best practices
  • Coaching, counseling and mentoring
  • Why Identify Needs?
  • Identifying training needs
  • The career development process and links with HR
  • Succession planning
  • Building a personal development plan
  • On the job training
  • Evaluating training effectiveness
  • Employee moral
  • The definition of a grievance
  • Grievances versus complaints
  • The grievance handling procedures
  • Your role before, during and after an exit interview