Course Outline

Course Outline

Enhancing Personal Effectiveness of Office Administrators, Secretaries and Personal Assistants

Ref No. Dates Venue Fee (US$)  
AD 002 17 - 21 Mar 2019 Dubai 4500 Register
AD 002 13 - 17 Oct 2019 Dubai 4500 Register

Enhancing Personal Effectiveness of Office Administrators, Secretaries and Personal Assistants

Introduction

The role of Administrators and Secretaries require many of the same skills as senior staff in an organisation. They are the persons in charge of the organisation's correspondence, and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times.

This PROCLAD Academy training course provides Administrators and Secretaries the skills to perfect their interpersonal and behavioral skills, to ensure they stay in control and on top of their responsibilities. Participants will be able to return to the workplace with the skills, knowledge and behavior to organise themselves more efficiently and to handle all the situations effectively, positively and confidently.

The key features of PROCLAD Academy’s Enhancing Personal Effectiveness of Office Administrators, Secretaries and Personal Assistants training course are:

  • A clear understanding of what makes a good Administrator or Secretary
  • The ability to plan and prioritise time and activities
  • Effective communication skills to deal successfully with colleagues and customers
  • Practical skills and knowledge to improve the overall administration
Learning Objectives

Participants on PROCLAD Academy’s Enhancing Personal Effectiveness of Office Administrators, Secretaries and Personal Assistants training course will be able to:

  • Understand the importance of effective administration skills within an organisation
  • Develop the skills needed to be an administrator or professional secretary
  • Manage time efficiently and be able to think proactively
  • Enhance communication and interpersonal skills
  • Develop self-management and deal with time wasters
  • Understand how to be assertive and build a good rapport with your manager
  • Employ a proactive role in handling job responsibilities within a team environment
Target Audience

PROCLAD Academy’s Enhancing Personal Effectiveness of Office Administrators, Secretaries and Personal Assistants training course is targeted at:

  • Administrators and Secretaries who want to focus on their role, responsibilities and challenges
  • Support staff who aspire to become administrators
  • Those who perform the tasks within an Administrative or Secretarial position, wishing to improve their skills
Training Methodology

PROCLAD Academy’s Enhancing Personal Effectiveness of Office Administrators, Secretaries and Personal Assistants training course is structured using a combination of interactive activities, group and individual exercises, role-plays and discussions. Participants will assess personal talents and areas of improvement and will devise improvement plans accordingly. They will come up with their own strategies to overcome real life scenarios and will be given the chance to challenge and defend findings.

Course Outline
  • Understanding the importance of time management
  • Controlling, prioritizing and organizing your work
  • Coping with large tasks
  • Ensuring the safety and efficiency of your work environment
  • Basic project management
  • Taking control
  • Why are communication skills so important?
  • Understanding the different means of communication in business
  • Using vocabulary that works
  • Writing effectively
  • Improving listening skills
  • Being aware of the barriers to good communication
  • What is assertiveness and why is it important?
  • Developing confidence in order to use assertiveness skills
  • Understanding gender differences
  • Practical advice to using assertiveness skills in your work environment
  • Coping with stress
  • Why is this important?
  • Learning ways to manage your manager
  • Coping with different personalities and working styles
  • Understanding your own strengths and areas for improvement
  • Learning to delegate effectively
  • Setting challenging performance goals
  • Putting Key Performance Indicators (KPIs) to work
  • Utilising planning strategies and forward thinking
  • Prioritizing objectives
  • Personal action planning