Course Outline

Course Outline

Business Writing Skills for Office Administrators, Secretaries and Personal Assistants

Ref No. Dates Venue Fee (US$)  
AD 003 07 - 11 Apr 2019 Dubai 4500 Register
AD 003 04 - 08 Aug 2019 Dubai 4500 Register
AD 003 01 - 05 Dec 2019 Dubai 4500 Register

Business Writing Skills for Office Administrators, Secretaries and Personal Assistants

Introduction

Administrators, Secretaries & Personal Assistants are now often called upon to produce correspondence and documents. It is important that the Business Writing is of the highest professional standard. How well you communicate determines your own professional image as well as perceptions of your organisation. It directly influences how others view your work performance, as well as your eligibility for career advancement.

By attending PROCLAD Academy’s discussion and activity based Business Writing Skills for Office Administrators, Secretaries and Personal Assistants training course, delegates will be able to return to the workplace confident in their ability to prepare professional and effective documents; thus enabling them to raise their profile within their organisation.

The key features of this PROCLAD Academy training course are:

  • Compose grammatically correct documents
  • Plan and prepare effectively
  • Produce professional minutes and reports
  • Write persuasive communications
Learning Objectives

Participants attending PROCLAD Academy’s Business Writing Skills for Office Administrators, Secretaries and Personal Assistants training course will:

  • Improve their basic English language skills
  • Be able to plan and prepare their documents quickly and efficiently
  • Show they can produce effective minutes and reports
  • Know how to avoid the pitfalls of written communications
  • Be able to produce persuasive communications to get better results in the workplace
Target Audience

PROCLAD Academy’s Business Writing Skills training course is suitable for:

  • Administrators, Secretaries & Personal Assistants
  • Administrative support staff who want to be able to create professional and effective written work
  • Those who wish to communicate in a modern and efficient, yet professional manner
  • Those who want to develop and enhance their role within their organisation
Training Methodology

PROCLAD Academy’s Business Writing Skills training course will be interactive and practical. There will be work in groups and pairs as well as individual exercises and everyone will get an opportunity to discuss their issues with business writing. Each day will end with time to produce an action plan for delegates’ continuing development.

Course Outline
  • The importance of written communications
  • Barriers to good communication
  • English grammar
  • Proofreading skills
  • Common mistakes
  • Planning and preparation
  • Structuring your work
  • Guidelines for composing written communications
  • Avoiding clichés
  • Tone and style
  • Layout and presentation
  • Improve your note-taking system
  • Preparation
  • Summarising
  • What to record
  • Improving your relationship with the chair to enable effective minute writing
  • Setting objectives
  • Sorting information
  • Writing the report
  • Style and presentation
  • Consider your audience
  • Choosing the best words
  • Phrases that work
  • Avoiding biased, sexist and damaging language
  • Delivering bad news