Course Outline

Course Outline

Communication, Problem Solving & Decision Making

Ref No. Dates Venue Fee (US$)  
MG 019 15 - 19 Apr 2019 Istanbul 5000 Register
MG 019 29 Jul - 02 Aug 2019 London 5000 Register

Communication, Problem Solving & Decision Making

Introduction

Effective communication is of paramount importance whether you are presenting your business ideas or attempting to resolve a conflict within your organization or team. Similarly, decision making and problem solving represent the most important of all leadership activities. Making timely decisions will lead your organization and team to deserved success.

The aim of PROCLAD Academy’s Communication, Problem Solving & Decision Making training course is to assist you in becoming a more effective communicator by learning how to identify people’s thinking patterns and preferred learning methods and by tailoring your communication accordingly. 

The key features of PROCLAD Academy’s Communication, Problem Solving & Decision Making training course are:

  • Verbal and non-verbal communication
  • Proactive listening & building rapport
  • Influencing, inspiring and persuading others
  • Balanced decision making 
  • Evaluating options
  • Practical and proactive thinking
  • Anticipating & solving potential problems
Learning Objectives

Participants on the PROCLAD Academy’s Communication, Problem Solving & Decision Making training course will be able to:

  • Recognize the vital role communication
  • Ask questions in order to stimulate communication
  • Understand the steps of effective problem solving system
  • Understand the anatomy of problems and why they persist
  • Confront problems to prevent future stress
  • Distinguish between the causes and effects of problems
  • Label a problem to facilitate discussion and analysis
  • Find a problem’s root cause
  • Brainstorm optional solutions
  • Evaluate optional solutions to decide on the most workable strategy
  • Formulate action plan to implement the chosen solution
  • Apply the concept to real-life problems as they occur in the future
Target Audience

PROCLAD Academy’s Communication, Problem Solving & Decision Making training course is intended for:

  • Supervisors and administrators who will benefit from better communication, problem solving and decision making skills
  • Business professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions
Training Methodology

PROCLAD Academy’s Communication, Problem Solving & Decision Making training course will be presented using a proper mix of short lectures, Q&A, discussions, individual & group exercises, and case studies.

Course Outline
  • Communication: definition and characteristics
  • Myths about communication
  • Communication functions
  • Evolution of communication
  • Communicating for results
  • Understanding elements of communication
  • Overcoming communication anxiety and other obstacles
  • Communication etiquette
  • Definition of ‘problem’, ‘problem solving’ & ‘decision making’
  • Creative problem solving and decision making
  • The helicopter view
  • Problem diagnosis
  • Defining the opportunity or problem
  • The link between causes and symptoms
  • Problem deviation
  • The right decisions at the right time
  • Defining the problem
  • Writing a problem statement
  • Techniques for recognizing problems
  • The rational approach
  • Root cause analysis
  • Creative problem solving and decision making
  • Effective decision making
  • Why-Why and how-how analysis
  • The how-how method
  • Choice making
  • Effective decision making
  • Definition of ‘consensus’
  • The need for thinking skills
  • Stages in problem solving and decision making
  • The human brain
  • Understanding the two hemispheres of the brain
  • Critical & lateral thinking
  • Mental blocks to creative thinking
  • Brainstorming