Advanced Office Administration & Management: Best Practices & Procedures

Introduction

The role of the office management professionals and administrators in today's organisation is changing rapidly. What is the way forward? The true art of office management & administration lies not in the art of winning, rather it demands the art of winning consent. In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills.

PROCLAD Academy’s Advanced Office Administration & Management: Best Practices & Procedures training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include: office management, communication, organisational, interpersonal & administrative competencies.

The key features of PROCLAD Academy’s Advanced Office Administration & Management: Best Practices & Procedures training course are:

• equip participants with the skills and competencies needed to be efficient and productive
• deliver competencies that identify the knowledge, skills and abilities required to address the resolution of administrative problems
• use effective behavioural interpersonal, administrative and technical organisational skills
• understand the roles, administrative processes and procedures
• interpretation of policies and general management team responsibilities

Learning Objectives

By attending PROCLAD Academy’s Advanced Office Administration & Management: Best Practices & Procedures training course, delegates will:

• Address the office management & administration duties as part and parcel of the organisation’s business goals
• Touch on themes such as communication, (behavioural and technical) competencies, interpersonal skills, business correspondence, systems and procedures, quality, customer service excellence, workflow, supervision and productivity, etc.
• Define the role of the office management & administrative professionals
• Outline the aspects of interaction with other functions and departments
• Introduce and practice effective behavioural, administrative and technical management skills
• Provide practical problem solving techniques for efficient office management

Target Audience

PROCLAD Academy’s Advanced Office Administration & Management: Best Practices & Procedures training course is designed for all those who need to understand a broad range of office management and administration competencies. This training course is suitable for new or advanced users, and will provide all delegates with a practical overview of their responsibilities and the essential technical and behavioural knowledge required to fulfil their roles successfully.

Training Methodology

PROCLAD Academy’s Advanced Office Administration & Management: Best Practices & Procedures training course is based on adult learning concept. It incorporates short inspiring lectures with structured lessons from the learning manual; captivating PowerPoint slides with videos to enhance learning; ongoing discussions with action planning; ample time for Q&A; training activities to reinforce key concepts within a fun learning environment.

Course Outline