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Customer Service Management

Proclad Academy’s Customer Service Management training courses/seminars/workshops are meticulously researched by our team of international facilitators, to bring you the latest industry developments and new ideas.

All our Customer Service Management training courses/seminars/workshops can be tailored as in-company training to be delivered at a venue of your choice, and fits around the working schedule of your team.

Ref No. Course Name  
CS 001 Customer Service Excellence: Principles & Global Best Practices View Details
CS 002 Customer Relationship Management: Analysing & Integrating Key Components View Details
CS 003 Service Quality & Customer Happiness: Building a Customer-Centric Organisation View Details

UPCOMING TRAINING COURSES

  • The 10-day Contract & Project Management Masterclass

    Ref. No.: CM 008

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  • The 10-day Contract & Project Management Professional

    Ref. No.: CM 009

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  • The 10-day Advanced Contract & Project Risk Management

    Ref. No.: CM 010

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  • Advanced Office Administration & Management: Best Practices & Procedures

    Ref. No.: AD 001

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  • Enhancing Personal Effectiveness of Office Administrators, Secretaries and Personal Assistants

    Ref. No.: AD 002

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  • Business Writing Skills for Office Administrators, Secretaries and Personal Assistants

    Ref. No.: AD 003

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  • Advanced Documents and Records Management: Global Standards & Methodologies

    Ref. No.: AD 004

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  • Contract Management Skills for Non-Contract Professionals

    Ref. No.: CM 001

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  • Building a Sustainable Vendor Qualification Process: Systematic Approach to Enhance Vendor Performance & Contract Compliance

    Ref. No.: CM 002

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  • Bidding, Evaluation, Negotiation & Awarding of Contracts

    Ref. No.: CM 003

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  • Professional Contract Management: International Principles, Techniques & Strategies

    Ref. No.: CM 005

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  • Contract Drafting, Reading & Understanding

    Ref. No.: CM 006

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  • Advanced Contract Risk Management

    Ref. No.: CM 007

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  • The 10-day Contract & Project Management Masterclass

    Ref. No.: CM 008

    View Details
  • The 10-day Contract & Project Management Professional

    Ref. No.: CM 009

    View Details
  • The 10-day Advanced Contract & Project Risk Management

    Ref. No.: CM 010

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  • Contract Management Masterclass: Planning, Development, Negotiation & Formulation of Effective Contracts

    Ref. No.: CM 004

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  • Customer Service Excellence: Principles & Global Best Practices

    Ref. No.: CS 001

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  • Customer Relationship Management: Analysing & Integrating Key Components

    Ref. No.: CS 002

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  • Service Quality & Customer Happiness: Building a Customer-Centric Organisation

    Ref. No.: CS 003

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  • Troubleshooting & Maintenance of Electrical Equipment

    Ref. No.: EL 002

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  • Safe Operation & Maintenance of Circuit Breakers & Switchgears

    Ref. No.: EL 001

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  • Transformers: Selection, Operation & Troubleshooting

    Ref. No.: EL 003

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  • Start-up, Commissioning & Testing of Electrical Power Systems

    Ref. No.: EL 004

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  • Electrical Installations in Hazardous Areas: Safe Handling & Operation

    Ref. No.: EL 005

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  • Cooling Towers: Operation, Maintenance & Troubleshooting

    Ref. No.: ME 003

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  • Solar Energy: Sustainable Alternative Green Energy

    Ref. No.: EL 006

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  • Advanced Alarm Management

    Ref. No.: IN 004

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  • Cathodic Protection Systems

    Ref. No.: ME 007

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  • ARC Flash & Electrical Safety

    Ref. No.: El 007

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  • Budgeting & Cost Control: Modern Methods for Better Decision Making

    Ref. No.: FI 002

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  • The 5-day Finance & Accounting Mini-MBA

    Ref. No.: FI 005

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  • Finance for Non-Financial Professionals

    Ref. No.: FI 008

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  • Essentials of Finance, Accounting & Budgeting

    Ref. No.: FI 001

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  • Financial Analysis, Planning & Control

    Ref. No.: FI 003

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  • Setting & Controlling Budgets

    Ref. No.: FI 004

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  • Budgeting, Planning & Forecasting: The Complete Process

    Ref. No.: FI 006

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  • Financial Statement Analysis & Reporting

    Ref. No.: FI 007

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  • Accounts Receivable & Credit Policies Management

    Ref. No.: FI 009

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  • Hazard and Operability (HAZOP) Study

    Ref. No.: HS 002

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  • Process Risk Assessment & Risk Management Masterclass

    Ref. No.: HS 006

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  • Emergency Response Planning, Management & Leadership

    Ref. No.: HS 001

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  • Basic Safety & Loss Prevention: Securing a Safer Working Environment

    Ref. No.: HS 003

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  • Advanced Incident & Accident Investigation

    Ref. No.: HS 004

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  • Oil & Gas Operational Safety

    Ref. No.: HS 005

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  • Safety Audits & Site Inspection

    Ref. No.: HS 007

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  • Advanced Alarm Management

    Ref. No.: IN 004

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  • ARC Flash & Electrical Safety

    Ref. No.: El 007

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  • Basics of Human Resource Management

    Ref. No.: HR 001

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  • Human Resource Management Masterclass

    Ref. No.: HR 002

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  • Manpower Development & Succession Planning

    Ref. No.: HR 003

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  • Interviewing, Selection & Recruitment: Principles & Best Practices

    Ref. No.: HR 004

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  • Enhancing Personal Effectiveness of Training Coordinators & Specialists

    Ref. No.: HR 005

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  • Human Resource Management for Non-HR Professionals

    Ref. No.: HR 006

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  • Best Practices in Managing & Enhancing Employee Relations

    Ref. No.: HR 007

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  • Developing and Managing HR Processes, Culture & Change

    Ref. No.: HR 008

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  • Compensation & Benefits Administration: Managing Employee Motivation, Performance & Rewards

    Ref. No.: HR 009

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  • Flow Measurement & Metering

    Ref. No.: IN 001

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  • Instrumentation & Control Systems

    Ref. No.: IN 002

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  • PLC & SCADA Technologies

    Ref. No.: IN 003

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  • Advanced Alarm Management

    Ref. No.: IN 004

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  • Maintenance Planning, Scheduling & Work Control

    Ref. No.: MN 001

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  • Efficient Shutdown & Turnarounds Management

    Ref. No.: MN 002

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  • Reliability Centered Maintenance (RCM): Analytical Process to Develop Optimized Maintenance Program

    Ref. No.: MN 003

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  • Maintenance Management & Technology: Proactive Approach for Managing and Improving Maintenance

    Ref. No.: MN 004

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  • Corrosion Monitoring, Prevention & Control

    Ref. No.: OG 010

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  • Piping System Design, Operation and Maintenance

    Ref. No.: MN 005

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  • Cathodic Protection Systems

    Ref. No.: ME 007

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  • Practical Pump and Valve Technology

    Ref. No.: ME 008

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  • The 5-day Executive Mini-MBA in Upstream Oil & Gas

    Ref. No.: OG 004

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  • Management & Leadership Skills for the Supervisor/New Manager

    Ref. No.: MG 001

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  • Management & Leadership Masterclass

    Ref. No.: MG 002

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  • Next Generation Leadership Development

    Ref. No.: MG 003

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  • Enhancing Leadership, Critical Thinking & Innovation

    Ref. No.: MG 004

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  • Leadership Development, Self-Awareness Skills & Strategy

    Ref. No.: MG 005

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  • People Management & Team Leadership Masterclass

    Ref. No.: MG 006

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  • Strategy, Strategic Thinking & Business Planning

    Ref. No.: MG 007

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  • Creating & Fostering High Impact Managers

    Ref. No.: MG 008

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  • Leading with Emotional Intelligence: Skills for Excellent Leadership

    Ref. No.: MG 009

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  • Strategic Planning & Goal Setting: Setting Focused Goals & Enhancing Competitiveness

    Ref. No.: MG 010

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  • Mastering Teamwork & Cooperation Skills

    Ref. No.: MG 011

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  • Strategic Planning, Development and Implementation

    Ref. No.: MG 012

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  • Smart Leadership: Achieving Strategy through Leadership & Innovation

    Ref. No.: MG 013

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  • Effective Self-Management: Evaluating & Monitoring Energy, Attitude & Priority

    Ref. No.: MG 014

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  • Developing Women as Leaders: Liberating Power, Potential & Positivity of Women in the Workplace

    Ref. No.: MG 015

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  • Time, Task & Stress Management

    Ref. No.: MG 018

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  • Communication, Problem Solving & Decision Making

    Ref. No.: MG 019

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  • Communication, Interpersonal & Influencing Skills

    Ref. No.: MG 020

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  • Effective Presentation & Public Speaking Skills: Developing Persuasive & Credible Executive Presentations

    Ref. No.: MG 023

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  • Professional Business Writing Skills

    Ref. No.: MG 024

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  • Effective Workplace Communication

    Ref. No.: MG 025

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  • Emergency Response Planning, Management & Leadership

    Ref. No.: HS 001

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  • Goal Setting, Planning & Decision Making: Methods, Processes, Procedures and Practices

    Ref. No.: MG 016

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  • Positive Thinking, Psychology and Attitude

    Ref. No.: MG 017

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  • Leading & Managing High Performing Teams

    Ref. No.: MG 021

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  • Building Personal Leadership Skills for Working in Teams

    Ref. No.: MG 022

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  • ISO 50001 Energy Management Systems

    Ref. No.: OG 009

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  • Data Analysis Techniques & Practices

    Ref. No.: ME 001

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  • Operation, Maintenance & Troubleshooting of Pumps, Compressors & Turbines

    Ref. No.: ME 002

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  • Cooling Towers: Operation, Maintenance & Troubleshooting

    Ref. No.: ME 003

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  • Boilers: Operation, Maintenance & Troubleshooting

    Ref. No.: ME 004

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  • Storage Tanks & Tank Farms – Design, Sizing and Calculations

    Ref. No.: ME 005

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  • Heat Exchangers: Types, Application, Design, Operation & Maintenance

    Ref. No.: ME 006

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  • Corrosion Monitoring, Prevention & Control

    Ref. No.: OG 010

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  • Piping System Design, Operation and Maintenance

    Ref. No.: MN 005

    View Details
  • Instrumentation & Control Systems

    Ref. No.: IN 002

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  • PLC & SCADA Technologies

    Ref. No.: IN 003

    View Details
  • Advanced Alarm Management

    Ref. No.: IN 004

    View Details
  • Cathodic Protection Systems

    Ref. No.: ME 007

    View Details
  • Practical Pump and Valve Technology

    Ref. No.: ME 008

    View Details
  • Solar Energy: Sustainable Alternative Green Energy

    Ref. No.: EL 006

    View Details
  • Measurement While Drilling (MWD) & Logging While Drilling (LWD): Tools and Data Evaluation

    Ref. No.: OG 008

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  • Heat Exchangers: Types, Application, Design, Operation & Maintenance

    Ref. No.: ME 006

    View Details
  • Flow Measurement & Metering

    Ref. No.: IN 001

    View Details
  • ISO 50001 Energy Management Systems

    Ref. No.: OG 009

    View Details
  • Corrosion Monitoring, Prevention & Control

    Ref. No.: OG 010

    View Details
  • Piping System Design, Operation and Maintenance

    Ref. No.: MN 005

    View Details
  • Instrumentation & Control Systems

    Ref. No.: IN 002

    View Details
  • PLC & SCADA Technologies

    Ref. No.: IN 003

    View Details
  • Advanced Alarm Management

    Ref. No.: IN 004

    View Details
  • Cathodic Protection Systems

    Ref. No.: ME 007

    View Details
  • Enhanced Oil Recovery (EOR)

    Ref. No.: OG 011

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  • Practical Pump and Valve Technology

    Ref. No.: ME 008

    View Details
  • ARC Flash & Electrical Safety

    Ref. No.: El 007

    View Details
  • Hydrocarbon Production Operations

    Ref. No.: OG 001

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  • Gas Processing & Gas Conditioning

    Ref. No.: OG 002

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  • Process Plant Start-up, Commissioning & Troubleshooting

    Ref. No.: OG 003

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  • The 5-day Executive Mini-MBA in Upstream Oil & Gas

    Ref. No.: OG 004

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  • Petroleum Projects Economics & Risk Analysis

    Ref. No.: OG 005

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  • Integrated Reservoir Modelling

    Ref. No.: OG 006

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  • Oil & Gas Field Operations

    Ref. No.: OG 007

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  • Measurement While Drilling (MWD) & Logging While Drilling (LWD): Tools and Data Evaluation

    Ref. No.: OG 008

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  • ISO 50001 Energy Management Systems

    Ref. No.: OG 009

    View Details
  • Corrosion Monitoring, Prevention & Control

    Ref. No.: OG 010

    View Details
  • Piping System Design, Operation and Maintenance

    Ref. No.: MN 005

    View Details
  • Instrumentation & Control Systems

    Ref. No.: IN 002

    View Details
  • Cathodic Protection Systems

    Ref. No.: ME 007

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  • Enhanced Oil Recovery (EOR)

    Ref. No.: OG 011

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  • Purchasing Management, Tendering & Supplier Selection

    Ref. No.: MM 001

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  • Purchasing Management Masterclass

    Ref. No.: MM 002

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  • Warehouse Operation & Stores Management

    Ref. No.: MM 003

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  • Logistics & Supply Chain Management

    Ref. No.: MM 004

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  • Procurement Management of Equipment and Works for World Bank Aided Projects

    Ref. No.: MM 005

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  • Purchasing Management and Cost Saving Techniques

    Ref. No.: MM 006

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  • Project Management for Non-Project Professionals

    Ref. No.: PM 001

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  • Project Planning, Scheduling & Control: Initiating, Planning, Executing and Closing Projects

    Ref. No.: PM 002

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  • Advanced Project Risk Management

    Ref. No.: PM 003

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  • Project Management Masterclass

    Ref. No.: PM 004

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  • Professional Project Management

    Ref. No.: PM 005

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  • Oil & Gas Project Management Skills

    Ref. No.: PM 006

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  • Project Analysis: Quantifying Risks for Consistent Decision-Making and Better Economic Projections

    Ref. No.: PM 007

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  • Managing Multiple Tasks, Priorities & Deadlines

    Ref. No.: PM 008

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  • Public Relations & Corporate Communications

    Ref. No.: PR 001

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  • Protocol, Public Relations & Event Management

    Ref. No.: PR 002

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  • Planning & Executing Public Relation Campaigns

    Ref. No.: PR 003

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