Course Outline

Course Outline

Management & Leadership Skills for the Supervisor/New Manager

Ref No. Dates Venue Fee (US$)  
MG 001 08 - 12 Mar 2020 Dubai 4500 Register
MG 001 05 - 09 Jul 2020 Dubai 4500 Register
MG 001 29 Nov - 03 Dec 2020 Dubai 4500 Register

Management & Leadership Skills for the Supervisor/New Manager


You are not alone if you are not quite sure exactly what is expected of you in your new position as Supervisor or Manager. Many Supervisors and Managers takeover their positions feeling apprehensive and unprepared, as it is a lot easier to be a follower than a leader. The skills and talents that made you a valued team player would not necessarily make you a great supervisor or manager.

PROCLAD Academy’s Management & Leadership Skills for the Supervisor/New Manager training course provides an understanding of the necessary skills for effective management and leadership, such as proactive planning, understanding of customer relations, effective time management, proper communication and understanding human interaction, helping potential leaders know how to use productive leadership and management techniques.

 The key features of PROCLAD Academy’s Management & Leadership Skills for the Supervisor/New Manager training course are:

  • Choose the right and practical management track
  • Make higher quality decisions
  • Develop positive inter-personal techniques for better people relationship
  • Extend the circle of influence; create a strong bridge of internal boundaries
  • Become more creative
Learning Objectives

Participants on PROCLAD Academy’s Management & Leadership Skills for the Supervisor/New Manager training course will be able to:

  • Understand key leadership and management skills
  • Understand and develop skills necessary for new leader
  • Define and select the personal leasership styles
  • View leadership from different perspectives
  • Lead and be “in charge” of different personalities, attitudes, performers and contributors
  • Manage and motivate people for effective accomplishment
  • Manage and influence peers
  • Select which problem solving and creative thinking techniques to apply
  • Manage small or large groups, project teams, and complex assignments
  • Deal with conflict, ways to manage interpersonal issues and disagreement
Target Audience

PROCLAD Academy’s Management & Leadership Skills for the Supervisor/New Manager training course is targeted at, but not limited to:

  • Professionals who are relatively new to supervision, team leadership and management
  • Established supervisors who have not had formal supervisory training
  • Team Leaders who wish to increase their effectiveness
  • Those who wants to refresh and develop team leadership and management skills
Training Methodology

PROCLAD Academy’s Management & Leadership Skills for the Supervisor/New Manager training course will be presented using a combination of lecture, practical/hands on approach such as role plays, case studies, presentation, and video.

Course Outline
  • Leadership
    • What is leadership and why it is important?
    • Leadership Approaches/Styles and competencies
    • Case Exercise on application of leadership styles
    • Guidelines to application
  • Time Management
    • Why is there unequal results and efficiency despite the fact that all of us have the same quantity of time?
    • Definition of Urgent and Important
    • Time Management matrix
    • How to be productive compared to others
    • Case discussion on Prioritization
    • Practical Sharing session
  • Building High Performance Team
    • Definition and case: Game Theory
    • What is a Team?
    • How to select the best team to achieve optimal performance
    • Workshop Application
  • Productive Communication Techniques
    • Introductory exercise: the “Dream”
    • Definition and example: Content, Context, transmitting and receiving
    • Tools to avoid Common pitfalls of poor communication
    • Giving Directions
    • How to provide effective directions
    • The SMART approach
    • Follow up: trust but verify
  • Increasing Commitment and Engagement to Improve Team Effectiveness
    • Case analysis on ownership
    • Why is empowerment important?
    • Real world cases and application
    • Importance of delegation
    • How to delegate?
    • Things which you should not delegate
  • Improving Team motivation and Managing Difficult Staff
    • Why do people behave the way they do?
    • Can behavior be managed?
    • How to manage motivation, change behavior and enhance performance
  • Problem Solving and Thinking Creatively
    • Japan vs USA
    • Exercises: 9 dots and Smoke tricks
    • Techniques to think out of the box and application
  • Goals setting, planning and Performance Management
    • goals and results driven
    • KPI and to apply it properly
    • Goal setting and Parkinson Principle
    • Improvement plans to accomplish work and improve performance
  • How to Influencing peers and others
    • definition of power and influence
    • Stakeholder’s analysis
    • case study plus application
  • Managing Change: taking responsibility for leading change
    • Why people resist change and what do with it?
    • Ability to establish comfort zone to work with others, solve problems and drive results
    • Practice and application
  • Conflict Management
    • Definition of conflict
    • Why does conflict happen?
    • What are the consequences of conflict?
    • How to manage conflict? Models of Conflict Management
    • Types of managerial actions that can cause conflicts