Category: Administration, Office Management & Secretarial

All organisations are required to keep records, regardless of industry or type of business. Document and records management affects everyone in the organisation, regardless of whether written into their job description or not. Records management has become a business imperative and spans all business units including core business activities. The complexities of modern organisations are such that records management programmes often span multiple legal jurisdictions, and different laws may apply. The advent of electronic records requires that all records on all media and formats should be managed in a consistent manner.

PROCLAD Academy’s Advanced Documents and Records Management: Global Standards & Methodologies training course is based largely on the international standards and methodologies for implementing Records Management. This training course is ideal for planning, setting up and managing physical and electronic records within the organisation. Participants will receive a number of templates and frameworks to kick start their records management improvement. This UNIQUE training course is a must for any staff member who has been appointed to manage records, or who has been allocated those responsibilities.

The key features of PROCLAD Academy’s Advanced Documents and Records Management: Global Standards & Methodologies training course are:

• It is based on and incorporates International Standards
• It includes management of records on all media, including paper, electronic and multi-media
• It provides a strategic framework for developing a records management programme, spanning all business units and territories affected
• It focuses on deriving business benefits, over and above meeting compliance requirements

Administrators, Secretaries & Personal Assistants are now often called upon to produce correspondence and documents. It is important that the Business Writing is of the highest professional standard. How well you communicate determines your own professional image as well as perceptions of your organisation. It directly influences how others view your work performance, as well as your eligibility for career advancement.

By attending PROCLAD Academy’s discussion and activity based Business Writing Skills for Office Administrators, Secretaries and Personal Assistants training course, delegates will be able to return to the workplace confident in their ability to prepare professional and effective documents; thus enabling them to raise their profile within their organisation.

The key features of this PROCLAD Academy training course are:

• Compose grammatically correct documents
• Plan and prepare effectively
• Produce professional minutes and reports
• Write persuasive communications

The role of Administrators and Secretaries require many of the same skills as senior staff in an organisation. They are the persons in charge of the organisation’s correspondence, and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times.

This PROCLAD Academy training course provides Administrators and Secretaries the skills to perfect their interpersonal and behavioral skills, to ensure they stay in control and on top of their responsibilities. Participants will be able to return to the workplace with the skills, knowledge and behavior to organise themselves more efficiently and to handle all the situations effectively, positively and confidently.

The key features of PROCLAD Academy’s Enhancing Personal Effectiveness of Office Administrators, Secretaries and Personal Assistants training course are:

• A clear understanding of what makes a good Administrator or Secretary
• The ability to plan and prioritise time and activities
• Effective communication skills to deal successfully with colleagues and customers
• Practical skills and knowledge to improve the overall administration

The role of the office management professionals and administrators in today’s organisation is changing rapidly. What is the way forward? The true art of office management & administration lies not in the art of winning, rather it demands the art of winning consent. In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills.

PROCLAD Academy’s Advanced Office Administration & Management: Best Practices & Procedures training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include: office management, communication, organisational, interpersonal & administrative competencies.

The key features of PROCLAD Academy’s Advanced Office Administration & Management: Best Practices & Procedures training course are:

• equip participants with the skills and competencies needed to be efficient and productive
• deliver competencies that identify the knowledge, skills and abilities required to address the resolution of administrative problems
• use effective behavioural interpersonal, administrative and technical organisational skills
• understand the roles, administrative processes and procedures
• interpretation of policies and general management team responsibilities