Month: October 2018

The role of Administrators and Secretaries require many of the same skills as senior staff in an organisation. They are the persons in charge of the organisation’s correspondence, and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times.

This PROCLAD Academy training course provides Administrators and Secretaries the skills to perfect their interpersonal and behavioral skills, to ensure they stay in control and on top of their responsibilities. Participants will be able to return to the workplace with the skills, knowledge and behavior to organise themselves more efficiently and to handle all the situations effectively, positively and confidently.

The key features of PROCLAD Academy’s Enhancing Personal Effectiveness of Office Administrators, Secretaries and Personal Assistants training course are:

• A clear understanding of what makes a good Administrator or Secretary
• The ability to plan and prioritise time and activities
• Effective communication skills to deal successfully with colleagues and customers
• Practical skills and knowledge to improve the overall administration

The role of the office management professionals and administrators in today’s organisation is changing rapidly. What is the way forward? The true art of office management & administration lies not in the art of winning, rather it demands the art of winning consent. In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills.

PROCLAD Academy’s Advanced Office Administration & Management: Best Practices & Procedures training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include: office management, communication, organisational, interpersonal & administrative competencies.

The key features of PROCLAD Academy’s Advanced Office Administration & Management: Best Practices & Procedures training course are:

• equip participants with the skills and competencies needed to be efficient and productive
• deliver competencies that identify the knowledge, skills and abilities required to address the resolution of administrative problems
• use effective behavioural interpersonal, administrative and technical organisational skills
• understand the roles, administrative processes and procedures
• interpretation of policies and general management team responsibilities