Course Outline

Course Outline

Mastering Teamwork & Cooperation Skills

Ref No. Dates Venue Fee (US$)  
MG 011 06 - 10 Apr 2020 London 5000 Register
MG 011 26 - 30 Oct 2020 Kuala Lumpur 5000 Register

Mastering Teamwork & Cooperation Skills


Organisations that pursue excellence and achieve it are often that build a sense of “community” or team atmosphere throughout the organisation. The people in the organisation are clear about the mission, vision, values, and strategic goals of the organisation and how their work units relate to these strategic mandates. Thus, they see the big picture as a jigsaw puzzle with each piece being important to successfully completing the picture. Each “piece” is significant and the entire picture is not complete without all the pieces being in the right place.

PROCLAD Academy’s Mastering Teamwork & Cooperation Skills training course is intended to provide the delegates with an understanding of the importance of effectively communicating roles & responsibilities; working well with others to create a high-performing team; realizing the importance of continuous improvement; being a solution-seeker v/s a problem-solver; and knowing that collaboration is a vital resource to help their organisation achieve a competitive advantage. Participants will learn to put individual differences aside and focus on the task to be achieved. Participants will “make the task the boss”, teamwork the solution, and adapt their approach and behavior to meet the needs of the task. They will also be able to demonstrate their ability to put Principles into Practice.

The key features of PROCLAD Academy’s Mastering Teamwork & Cooperation Skills training course are:

  • Self-analysis: Where am I now and what do I know (or not know)?
  • Organisational-analysis: How are we approaching team building now?
  • Application of principles learned
  • How can I be an effective team leader and team member?
  • How can I build innovative and collaborative teams who have shared core values?
  • Table Group Discussions: What can I learn from others?
  • Feedback Exercises: Assessing learning through Principles into Practice exercises
Learning Objectives

PROCLAD Academy’s Mastering Teamwork & Cooperation Skills training course is intended to increase the participants’ knowledge of:

  • The Effective Leadership
  • The Key Elements of Personal Effectiveness
  • How to set meaningful Standards and Objectives
  • How to evaluate the level of team innovation and collaboration
  • The Steps needed to build a high performing team
  • How to establish the right environment for innovation and collaboration
  • Building Trust by continuously achieving a “Yes” to Vital Questions
  • Characteristics of Effective Teams
  • Checklist for Course Correction when your team gets distracted  
  • Diagnosing and solving team performance issues
  • Building individual capacity and a sense of community
  • Continuous Improvement
  • Written and oral communication
  • Critical thinking and analysis
  • Teamwork
Target Audience

PROCLAD Academy’s Mastering Teamwork & Cooperation Skills training course is designed for:

  • All professionals & leaders who need to have in-depth knowledge of best practices in building high-performing teams compared to
  • Anyone who is interested in developing themselves to be a better leader
  • Anyone who has the responsibility for enhancing team building and collaboration in today’s rapidly changing global business environment

Attendance to this course would enable delegates to learn and apply advanced principles of team building in order to create more innovative teamwork & corporate transformation. It would also help individuals to improve their lives as well as those whom they lead.

Training Methodology

The practical experiential learning method used in PROCLAD Academy’s Mastering Teamwork & Cooperation Skills training course is results-oriented and based on an adult learning concept. It incorporates short inspiring lectures with structured lessons from the learning manual, captivating PowerPoint slides with videos to enhance learning, ongoing discussions with action planning, and ample time for Q&A.

Training activities are reinforced using key concepts within a fun learning environment, and is designed to function as an interactive group process with delegates continuously building their capacity through interaction and learning the importance of being a TEAM LEADER.

Course Outline
  • Our Current Challenges
  • The Source of Kaizen
  • Improvement and Change
  • Create Culture for Improvement
  • Create Vehicles for Improvement
  • Systematize Improvements
  • The Effective Leadership
  • The Core Elements of Personal Effectiveness Defined
  • Feedback Exercise
  • Cultivate Process Orientation
  • Involve Everyone in Improvement
  • Improvement Action Plan Model
  • Create a Team Plan for Improvement
  • Tools for Improvement
  • Team/Unit/Department Checklist
  • Cause and Effect Diagrams
  • Checklist for New Ideas
  • The Step Team Building Process
  • Feedback Exercise
  • Why Each Team Member is a Critical Component in Achieving Goals
  • Be Ready To Answer the “Why” Questions
  • Clarify Through Expectations
    • Define your Expectations of Others
    • Identify the Expectations of Others
    • Respond to the Expectations of Others
    • Define your Leadership Priorities
  • Clarify With Documentation
    • Engage Your Team In The Organisation’s Mission, Vision, Values Statements
    • Help Others See Their Importance To The Mission and Vision
    • Evaluate Job Descriptions
    • List Of Delegated Tasks
  • Feedback Exercise
  • Evaluate the preferred work environment and motivations of the six or seven generations in the workplace
  • Address a Multi-Cultural, Multi-Generational Workforce and Global Needs
  • What Innovations Are Needed
  • The Role of the Leader Coach and Change Agent
  • Instituting and Managing Change
  • Creating Synergy in Teams
  • The Characteristics of Effective Teams
  • Work with others towards Shared Goals
  • Feedback Exercise
  • Evaluate the Level of Team Innovation and Collaboration
  • Chart a Course for Team/Employee Development and Staying on Track
  • Your Role in Team Building
    • Your Role in Training
    • Types and Sources of Training
    • Topics for Training
    • The Training Process – Be A Master Mentor
  • Understand The Employee Growth Process Anticipate Organisational Staffing Needs
    • Tie Team Goals to the Business Plan and/or Strategic Plan
    • Assess The Needs of Team Members
    • Emphasize Critical Thinking to Develop Capacity and Skills
    • Use Mentors to Develop High-potential Employees
  • Create a Team Development Plan
    • The Customer Service Path and the Customer Service Diamond
    • Coaching Skills and Coaching For Effectiveness
    • Mentoring Skills and Mentoring for Growth
    • Change Management Skills
  • Feedback Exercise