Effective Workplace Communication

Introduction

In today’s competitive business world and difficult economy, effective communication is more essential than ever before. It is the foundation on which companies and careers are built, and a crucial component of lasting success. Whether it is a face-to-face conversation or a professionally written e-mail exchange, a meaningful message entails establishing a connection that leaves a powerful impression.

PROCLAD Academy’s Effective Workplace Communication training course looks at the skills necessary to communicate, with impact, face-to-face include listening, conversing one-on-one, establishing rapport, resolving conflict and understanding and accommodating differences when communicating across gender lines. The course will help participants develop a truly engaging and responsive communication style, leading to positive results for them and their organisation.

The key features of PROCLAD Academy’s Effective Workplace Communication training course are:

• Increased self-awareness of different behavioral styles
• An understanding of how to adapt your style for successful co-operation
• An understanding of communication errors and how to prevent them
• The ability to develop positive relationships through effective techniques

Learning Objectives

By the end of PROCLAD Academy’s Effective Workplace Communication training course, participants will be able to:

• Gain an understanding of the principles underlying perception of human behaviour
• Compare one-way versus two-way communication and analyze the verbal and non-verbal language of the communication process
• Identify personal listening styles and different approaches to improve listening
• Understand, via role-play, different personality types and identify effective ways to deal with others
• Use non-verbal communication techniques to developing shared meaning

Target Audience

PROCLAD Academy’s Effective Workplace Communication training course is suitable for anyone who wishes to improve their communication skills and;

• Create ‘presence’
• Reduce time spent organizing, designing and preparing communications
• Overcome “mental blocks” about how to express your thoughts
• Handle Q&A sessions effectively, bolstering credibility and confidence
• Present authoritatively and persuasively with impact and flare
• Heighten professional image, self-confidence and career prospects

Training Methodology

PROCLAD Academy’s practical and results-oriented Effective Workplace Communication training course is based on adult learning concept. It incorporates short inspiring demonstrations, roles play and practice to enhance learning. There will be ample time for Q&A, discussions with ‘return to work’ action planning. The training will reinforce key concepts within an inspiring and engaging learning environment.

Course Outline