Customers in today’s world are more discerning, more demanding and better informed. Buyer behaviour has also changed and along with it customer service expectations. What has not changed is the need to have customers come back to us. Maintaining outstanding customer relationship that makes the customer feel important and valued is an essential component to the organisation’s long-term success. Providing outstanding customer service often makes the difference between gaining and keeping a customer or losing one.
PROCLAD Academy’s Customer Relationship Management: Analysing & Integrating Key Components training course offers the tools and techniques to ensure you build and maintain beneficial relationships with customers, to make them become loyal supporters of your organisation. It also analyses the key components of CRM and explains how it is integrated within an organisation.
The key features of PROCLAD Academy’s Customer Relationship Management: Analysing & Integrating Key Components training course are:
- Customer Orientation
- Conceptual Thinking
- Balanced Decision Making
- Quality Orientation
- Persuading Others