Customer service is one thing that the very best organisations continually strive to do better. Superb service is delivered by people to people – even in this age of high technology. Exceptional external customer service cannot be achieved and sustained without focusing on internal customer service. This can only be considered with the right Customer Service mindset.
PROCLAD Academy’s Customer Service Excellence: Principles & Global Best Practices training course is highly motivating and engaging. It explores the fascinating subject of Customer Service from basics to the highest levels of service delivery. The course illusatrates global best practices to challenge and excite delegates and inspire them into action. Delegates will learn about the Principles of Customer Service, and how to build solid durable relationships with both internal and external customers. All delegates will leave the course with a challenging but realistic plan to greatly improve customer service delivery.
The key features of PROCLAD Academy’s Customer Service Excellence: Principles & Global Best Practices training course are:
- Serving the Internal and External Customer
- The Customer Service Mindset
- Profiles of Different Customers Personalities
- Handling Customers Complaints and attaining Customer Satisfaction