Posted on

Process Risk Assessment & Risk Management Masterclass

Process risk assessment and risk management is part of the security operation at the workplace. Risk assessment means identifying of hazards at work, defining the hazard and stipulating the risk associated with the hazard. Risk assessment is at its best preventative occupational safety. Risk management is an overall view to approach hazards and measures to reduce and eliminate injuries.

PROCLAD Academy’s Process Risk Assessment & Risk Management Masterclass training course will identify key themes in risk assessment and explore how staff can manage risk in practice in order to create a safe and positive working environment. The training course will also focus on developing awareness of undertaking risk assessments and formulating risk management procedures.

The key features of PROCLAD Academy’s Process Risk Assessment & Risk Management Masterclass training course are:

  • Application of advanced risk assessment techniques to the process industry
  • Analysis of the consequences of major hazards, in terms of fire, explosion
  • Dispersion modelling following hydrocarbon and toxic releases
  • Aspects of human error in relation to accidents
  • Methods for promoting a positive safety culture in your organisation
  • Provide familiarity with quantified risk assessment
Posted on

Hazard and Operability (HAZOP) Study

Hazard and Operability (HAZOP) Study is one of the most widely used hazard identification methods in the world and is utilised across many different industries. Countless potential risks and problems can be identified by using the systematic and structured approach of HAZOP. A successful HAZOP study is only possible if the study is guided effectively.

PROCLAD Academy’s Hazard and Operability (HAZOP) Study training course is intended to provide participants with the skills needed to lead successful Hazard and Operability Studies for all types of processes. Participants will have sufficient understanding of and practice in the disciplines required for leading a HAZOP, so that in their particular business environment, they will be able to maximize the value of the HAZOP process for identifying potential hazards and assessing solutions.

The key features of PROCLAD Academy’s Hazard and Operability (HAZOP) Study training course include:

  • Review of basic HAZOP skills
  • HAZOP team leadership skills
  • Application to batch systems (Batch HAZOP studies)
  • Detailed planning for effective HAZOP
  • Protective systems importance in HAZOP
  • Complementary HAZOP techniques, e.g. fault and event tree analysis
  • Ensuring HAZOP quality
Posted on

Finance for Non-Financial Professionals

Financial awareness is an essential requirement for every role and at every level in organisations. The integration of all processes within businesses means that accounting and financial information and techniques must be understood and communicated by all functions, but at a level greater than the budgeting and recording of financial information.

Participants in PROCLAD Academy’s Finance for Non-Financial Professionals training course will be provided with knowledge that can be shared amongst their own colleagues, and with other departments. The awareness and understanding of the various financial techniques available will enable delegates to communicate better with financial professionals, within and external to their organisation.

The key features of PROCLAD Academy’s Finance for Non-Financial Professionals training course are:

  • Immediate use of the tools and techniques of financial analysis and financial management that will be acquired
  • Becoming better informed and using new financial skills that will help improve management decision-making
  • Communication of the various financial tools that are available to help the organisation enhance its competitive positioning and improve the all-important cash flow
Posted on

The 5-day Finance & Accounting Mini-MBA

Finance is a core process/function in business that requires executive attention. Accounting is the language of business; understanding and applying this language to your business in general remains the single most valuable competence of management. Professionals need to enhance their personal competence in identifying best practices in finance and in accounting, to benchmark financial and analytical skills in a complex and changing environment.

PROCLAD Academy’s 5-day Finance & Accounting training course, based on Mini-MBA concept, focuses on world-class companies and their finance function and accounting processes to show participants which elements have achieved best practices status, enabling them to remove much of the mystique associated with the management of finance and accounting.

The key features of PROCLAD Academy’s 5-day Finance & Accounting Mini-MBA training course are:

  • Testing key assumptions of managing finance and control
  • Enhance organizational networks by developing and using best practices
  • Identify and implement best practices in finance and accounting
  • Enhance best practice financial management principles
Posted on

Budgeting & Cost Control: Modern Methods for Better Decision Making

In order to make better business decisions, decision makers need to understand the fundamentals of budgeting and costing. This training course has been devised to give business decision makers a good understanding on budgets, cost controls, variances and associated analysis that will lead to better decisions being made & better results being attained.

PROCLAD Academy’s Budgeting & Cost Control: Modern Methods for Better Decision Making training course will clarify budgeting terms; clearly explain the methodology used and cover both traditional & non-traditional budgeting methods through to newer methods and approaches. We will take the same approach with all elements of costing.

The key features of PROCLAD Academy’s Budgeting & Cost Control: Modern Methods for Better Decision Making training course are:

  • Planning and Budgeting
  • Cost Control
  • Capital Budgeting
  • Cost-Volume-Profit Analysis
  • Breakeven Analysis
Posted on

Troubleshooting & Maintenance of Electrical Equipment

Maximum efficiency, reliability and longevity of electrical equipment such as the various types of motors, variable-speed drives, transformers, generators, rectifiers, inverters, uninterruptible power systems, circuit breakers, fuses, and power station electrical and protective systems are of great concern to many industries. These objectives can only be achieved by understanding the characteristics, selection criteria, common problems and repair techniques, preventive and predictive maintenance.

PROCLAD Academy’s Troubleshooting & Maintenance of Electrical Equipment training course provides the latest technology in the troubleshooting and maintenance of electrical equipment.  It also explains how these equipments operate and provides guidelines and rules that must be followed for a successful operation. Their basic design, operating characteristics, specification, selection criteria, as well as all maintenance issues too are covered in detail.

The key features of PROCLAD Academy’s Troubleshooting & Maintenance of Electrical Equipment training course are:

  • Operating Electrical Equipment
  • Troubleshooting Electrical Equipment
  • Performing Electrical Maintenance
  • Understanding Electrical Safety Regulations
  • Leading Electrical Hazards Assessments
Posted on

Service Quality & Customer Happiness: Building a Customer-Centric Organisation

It is essential to accurately measure what your customers want and to develop breakthrough strategies to serve their needs. The heart of any organisation can be found beating inside the walls of its customer service department. A satisfied customer’s positive “word-of-mouth” endorsement is by far your company’s greatest asset and most effective marketing strategy.

PROCLAD Academy’s Service Quality & Customer Happiness: Building a Customer-Centric Organisation training course gives delegates the best practices, communication skills, conflict resolution strategies, and customer satisfaction assessment tools they require to build a customer-centric organisation. Participants will discover how to use a variety of statistical methods to collect and measure key indicators to identify service quality gaps to improve customer service satisfaction.

The key features of PROCLAD Academy’s Service Quality & Customer Happiness: Building a Customer-Centric Organisation training course are:

  • Advanced measurement tools and statistical assessment methods to sample customer service standards
  • Develop conflict resolution skills to work with difficult or aggressive customers to creating win-win situations
  • Enhance communication and persuasion skills to improve customer relations
  • Incorporate best practices of customer service satisfaction surveys to build a more proactive, customer-centric organisation
  • Identify customer segments and service requirements for continuous improvement
Posted on

Customer Relationship Management: Analysing & Integrating Key Components

Customers in today’s world are more discerning, more demanding and better informed. Buyer behaviour has also changed and along with it customer service expectations. What has not changed is the need to have customers come back to us. Maintaining outstanding customer relationship that makes the customer feel important and valued is an essential component to the organisation’s long-term success. Providing outstanding customer service often makes the difference between gaining and keeping a customer or losing one.

PROCLAD Academy’s Customer Relationship Management: Analysing & Integrating Key Components training course offers the tools and techniques to ensure you build and maintain beneficial relationships with customers, to make them become loyal supporters of your organisation. It also analyses the key components of CRM and explains how it is integrated within an organisation.

The key features of PROCLAD Academy’s Customer Relationship Management: Analysing & Integrating Key Components training course are:

  • Customer Orientation
  • Conceptual Thinking
  • Balanced Decision Making
  • Quality Orientation
  • Persuading Others
Posted on

Customer Service Excellence: Principles & Global Best Practices

Customer service is one thing that the very best organisations continually strive to do better. Superb service is delivered by people to people – even in this age of high technology. Exceptional external customer service cannot be achieved and sustained without focusing on internal customer service. This can only be considered with the right Customer Service mindset.

PROCLAD Academy’s Customer Service Excellence: Principles & Global Best Practices training course is highly motivating and engaging. It explores the fascinating subject of Customer Service from basics to the highest levels of service delivery. The course illusatrates global best practices to challenge and excite delegates and inspire them into action. Delegates will learn about the Principles of Customer Service, and how to build solid durable relationships with both internal and external customers. All delegates will leave the course with a challenging but realistic plan to greatly improve customer service delivery.

The key features of PROCLAD Academy’s Customer Service Excellence: Principles & Global Best Practices training course are:

  • Serving the Internal and External Customer
  • The Customer Service Mindset
  • Profiles of Different Customers Personalities
  • Handling Customers Complaints and attaining Customer Satisfaction
Posted on

The 10-day Advanced Contract & Project Risk Management

Week 1 of PROCLAD Academy’s 10-day Advanced Contract & Project Risk Management training course, the emphasise will be on developing a solid understanding of the complexities of risk management. The course content recognizes the importance of planning, monitoring, and proactive insight into risk areas related to the contract’s stated performance outputs and outcomes.

During Week 2, delegates to apply the tools and techniques of modern project risk management effectively in order to deal with a wide variety of risks and uncertainties related to the project. The training course does not assume any prior knowledge of the topics covered. New concepts and tools are introduced gradually to enable participants to progress from the fundamental to the advanced concepts of project risk management.

The key features of PROCLAD Academy’s 10-day Advanced Contract & Project Risk Management training course are:

  • Overview of risk management and how it can be applied to contracts consistently
  • Practical application of quantitative data to mitigate contract risk
  • Pre & post contract processes, such as managing contingency & resolving issues
  • Optimising contract risk management rather than risk allocation
  • Using risk management processes to identify weaknesses in the contract
  • Identifying risk categories related to your organisation’s operations and projects
  • Identifying project-specific risks and uncertainties related to design, planning, operation and maintenance
  • Using a proven set of skills and techniques for the quantification, analysis and mitigation of identified risks