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The 5-day Finance & Accounting Mini-MBA

Finance is a core process/function in business that requires executive attention. Accounting is the language of business; understanding and applying this language to your business in general remains the single most valuable competence of management. Professionals need to enhance their personal competence in identifying best practices in finance and in accounting, to benchmark financial and analytical skills in a complex and changing environment.

PROCLAD Academy’s 5-day Finance & Accounting training course, based on Mini-MBA concept, focuses on world-class companies and their finance function and accounting processes to show participants which elements have achieved best practices status, enabling them to remove much of the mystique associated with the management of finance and accounting.

The key features of PROCLAD Academy’s 5-day Finance & Accounting Mini-MBA training course are:

  • Testing key assumptions of managing finance and control
  • Enhance organizational networks by developing and using best practices
  • Identify and implement best practices in finance and accounting
  • Enhance best practice financial management principles
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Budgeting & Cost Control: Modern Methods for Better Decision Making

In order to make better business decisions, decision makers need to understand the fundamentals of budgeting and costing. This training course has been devised to give business decision makers a good understanding on budgets, cost controls, variances and associated analysis that will lead to better decisions being made & better results being attained.

PROCLAD Academy’s Budgeting & Cost Control: Modern Methods for Better Decision Making training course will clarify budgeting terms; clearly explain the methodology used and cover both traditional & non-traditional budgeting methods through to newer methods and approaches. We will take the same approach with all elements of costing.

The key features of PROCLAD Academy’s Budgeting & Cost Control: Modern Methods for Better Decision Making training course are:

  • Planning and Budgeting
  • Cost Control
  • Capital Budgeting
  • Cost-Volume-Profit Analysis
  • Breakeven Analysis
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Troubleshooting & Maintenance of Electrical Equipment

Maximum efficiency, reliability and longevity of electrical equipment such as the various types of motors, variable-speed drives, transformers, generators, rectifiers, inverters, uninterruptible power systems, circuit breakers, fuses, and power station electrical and protective systems are of great concern to many industries. These objectives can only be achieved by understanding the characteristics, selection criteria, common problems and repair techniques, preventive and predictive maintenance.

PROCLAD Academy’s Troubleshooting & Maintenance of Electrical Equipment training course provides the latest technology in the troubleshooting and maintenance of electrical equipment.  It also explains how these equipments operate and provides guidelines and rules that must be followed for a successful operation. Their basic design, operating characteristics, specification, selection criteria, as well as all maintenance issues too are covered in detail.

The key features of PROCLAD Academy’s Troubleshooting & Maintenance of Electrical Equipment training course are:

  • Operating Electrical Equipment
  • Troubleshooting Electrical Equipment
  • Performing Electrical Maintenance
  • Understanding Electrical Safety Regulations
  • Leading Electrical Hazards Assessments
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Service Quality & Customer Happiness: Building a Customer-Centric Organisation

It is essential to accurately measure what your customers want and to develop breakthrough strategies to serve their needs. The heart of any organisation can be found beating inside the walls of its customer service department. A satisfied customer’s positive “word-of-mouth” endorsement is by far your company’s greatest asset and most effective marketing strategy.

PROCLAD Academy’s Service Quality & Customer Happiness: Building a Customer-Centric Organisation training course gives delegates the best practices, communication skills, conflict resolution strategies, and customer satisfaction assessment tools they require to build a customer-centric organisation. Participants will discover how to use a variety of statistical methods to collect and measure key indicators to identify service quality gaps to improve customer service satisfaction.

The key features of PROCLAD Academy’s Service Quality & Customer Happiness: Building a Customer-Centric Organisation training course are:

  • Advanced measurement tools and statistical assessment methods to sample customer service standards
  • Develop conflict resolution skills to work with difficult or aggressive customers to creating win-win situations
  • Enhance communication and persuasion skills to improve customer relations
  • Incorporate best practices of customer service satisfaction surveys to build a more proactive, customer-centric organisation
  • Identify customer segments and service requirements for continuous improvement
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Customer Relationship Management: Analysing & Integrating Key Components

Customers in today’s world are more discerning, more demanding and better informed. Buyer behaviour has also changed and along with it customer service expectations. What has not changed is the need to have customers come back to us. Maintaining outstanding customer relationship that makes the customer feel important and valued is an essential component to the organisation’s long-term success. Providing outstanding customer service often makes the difference between gaining and keeping a customer or losing one.

PROCLAD Academy’s Customer Relationship Management: Analysing & Integrating Key Components training course offers the tools and techniques to ensure you build and maintain beneficial relationships with customers, to make them become loyal supporters of your organisation. It also analyses the key components of CRM and explains how it is integrated within an organisation.

The key features of PROCLAD Academy’s Customer Relationship Management: Analysing & Integrating Key Components training course are:

  • Customer Orientation
  • Conceptual Thinking
  • Balanced Decision Making
  • Quality Orientation
  • Persuading Others
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Customer Service Excellence: Principles & Global Best Practices

Customer service is one thing that the very best organisations continually strive to do better. Superb service is delivered by people to people – even in this age of high technology. Exceptional external customer service cannot be achieved and sustained without focusing on internal customer service. This can only be considered with the right Customer Service mindset.

PROCLAD Academy’s Customer Service Excellence: Principles & Global Best Practices training course is highly motivating and engaging. It explores the fascinating subject of Customer Service from basics to the highest levels of service delivery. The course illusatrates global best practices to challenge and excite delegates and inspire them into action. Delegates will learn about the Principles of Customer Service, and how to build solid durable relationships with both internal and external customers. All delegates will leave the course with a challenging but realistic plan to greatly improve customer service delivery.

The key features of PROCLAD Academy’s Customer Service Excellence: Principles & Global Best Practices training course are:

  • Serving the Internal and External Customer
  • The Customer Service Mindset
  • Profiles of Different Customers Personalities
  • Handling Customers Complaints and attaining Customer Satisfaction
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The 10-day Advanced Contract & Project Risk Management

Week 1 of PROCLAD Academy’s 10-day Advanced Contract & Project Risk Management training course, the emphasise will be on developing a solid understanding of the complexities of risk management. The course content recognizes the importance of planning, monitoring, and proactive insight into risk areas related to the contract’s stated performance outputs and outcomes.

During Week 2, delegates to apply the tools and techniques of modern project risk management effectively in order to deal with a wide variety of risks and uncertainties related to the project. The training course does not assume any prior knowledge of the topics covered. New concepts and tools are introduced gradually to enable participants to progress from the fundamental to the advanced concepts of project risk management.

The key features of PROCLAD Academy’s 10-day Advanced Contract & Project Risk Management training course are:

  • Overview of risk management and how it can be applied to contracts consistently
  • Practical application of quantitative data to mitigate contract risk
  • Pre & post contract processes, such as managing contingency & resolving issues
  • Optimising contract risk management rather than risk allocation
  • Using risk management processes to identify weaknesses in the contract
  • Identifying risk categories related to your organisation’s operations and projects
  • Identifying project-specific risks and uncertainties related to design, planning, operation and maintenance
  • Using a proven set of skills and techniques for the quantification, analysis and mitigation of identified risks
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The 10-day Contract & Project Management Professional

Week 1 of PROCLAD Academy’s highly interactive 10-day Contract & Project Management Professional training course deals with commercial contract management and follow principles widely used in international contracting. This will provide participants a practical hands-on approach to effective management of contracts and offer techniques and contract strategies to assist this process.

 

During Week 2, participants will significantly enhance the skills and knowledge of delegates and improve their ability to plan, manage, and control projects. Additionally, the course deals with the systematic identification and quantification of project risks, as well as the development of detailed risk treatment strategies to mitigate all relevant risks that may threaten the intended outcomes of the project.

 

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The 10-day Contract & Project Management Masterclass

Week 1 of PROCLAD Academy’s highly interactive 10-day Contract & Project Management Masterclass training course provides a systematic approach to the planning, development, negotiation and formulation of effective contracts and highlights the critical activities to be performed during the pre-award, award, and post-award stages of the tendering and contracting processes.

During Week 2, it delivers the “best-in-class” balance of the triple constraints to achieve the Project Excellence. Participants will take an in-depth view of project management, based on the Project Management Body of Knowledge (PMBoK®)) of the Project Management Institute (PMI®).

The key features of PROCLAD Academy’s 10-day Contract & Project Management Masterclass training course are:

  • Improved outcomes in commercial transactions
  • Ensure that contracting is a high value added process
  • Mastering skills in managing contract activities
  • Exceptional negotiation skills
  • Managing the performance of contractors
  • Develop confidence in leading, planning, and managing the entire contract process
  • Identify project management strengths and weaknesses
  • Learn to identify and select the relevant management approach for various types of projects
  • Gain skills in initiating (framing), planning, executing (implementing), monitoring & controlling (evaluating) and closing the projects
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Advanced Contract Risk Management

Risk is a critical consideration in the contracting and procurement process, and is directly related to the successful achievement of targeted goals and objectives. A thoughtful and proactive approach toward risk, as it relates to specific procurement actions, contributes to the success of contract performance.

The emphasis of PROCLAD Academy’s Advanced Contract Risk Management training course is on developing a solid understanding of the complexities of risk management. The course content recognizes the importance of planning, monitoring, and proactive insight into risk areas related to the contract’s stated performance outputs and outcomes.

The key features of PROCLAD Academy’s Advanced Contract Risk Management training course are:

  • Overview of risk management and how it can be applied to contracts consistently
  • Practical application of quantitative data to mitigate contract risk
  • Pre & post contract processes, such as managing contingency & resolving issues
  • Optimising contract risk management rather than risk allocation
  • Using risk management processes to identify weaknesses in the contract